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We've had to make some changes to our opening times in our Whitley Bay store as the country continues to battle against the Covid-19 virus.

Don't worry, only Friday closing time is affected and we're just changing it by an hour so we hope this doesn't cause you too much inconvenience.


So until further notice, our temporary store opening times are:


Tuesday, Thursday, Friday

10:00am to 4:00pm


Saturday

9:30am to 5:30pm


Although we prefer all in store payments to be made via card/contactless, we are now also accepting cash again.


We are continuing to monitor all UK government advice to keep everyone as safe as possible. Please wear a mask when you come in store - we will be too. If you have downloaded the NHS Covid-19 App, you can scan our QR code when you enter, which is in both windows. Our fitting room is still temporarily unavailable but if you buy something which doesn't fit you are still able to call back and exchange/refund it.


Thanks to you all for your continued support. We will get through this.


We are continuing to offer our free local delivery promotion until further notice, especially as the region is facing an uncertain future in relation to the current Covid-19 pandemic.


While we would love to see you in store, we understand completely why this might be difficult for some people and so if you buy online and live locally we can deliver to your home using social distancing methods.


Free delivery is available to the following postcode areas:


  • NE25

  • NE26

  • NE27

  • NE28

  • NE29

  • NE30


Delivery will be made on either a Monday evening (6pm to 8pm), Thursday evening (6pm to 8pm) or Sunday daytime (11am to 7pm).


We will be personally delivering any items using this service. Please ensure that you only choose this option if you live within the selected postcode areas and that it is safe for us to do so. We will send you a text message or email to let you know we're on the way and on arrival will ring your door bell and place the order on your step / in front of your door.


If you are not at home, we will leave the order on your doorstep. Please note that we can not claim any responsibility for items going missing after we leave so we would appreciate you only arranging free delivery if you know you (or someone else) are going to be at home to receive it.


If ordering on the same day as delivery, please note that the cut off time is 3pm (so if it is Monday and you place an order on Monday after 3pm, we probably won't be able to deliver on the same day after this time).


You may live outside of these postcode areas and require your order urgently. We may be able to work something out - please contact us via email (info@hamiedog.co.uk) to discuss possible options.


This is a free service which we are offering to help with the current situation. It may be withdrawn at any time. If you have any queries please don't hesitate to get in touch.

It has been a long time but we are finally getting ready to re-open our Whitley Bay store after over three months of being closed due to the Covid-19 pandemic.


We will be re-opening on Saturday 27 June at 10am to 4pm.


Our normal store hours will resume thereafter on Tuesday but please bear in mind that there may be times when, due to public transport, we might not be there in time. We will try and update any delays via our social media pages.


"Wish" orders will also resume from that date but we expect it may take some time for things to get back to normal.


We have introduced several new measures in store to comply with government guidelines:


  • Only 3 people/households in store at any one time

  • Hand sanitiser available for use

  • Fitting room will be temporarily closed but this will be reviewed

  • Screen guard at the counter to protect you and our staff

  • Regular cleaning in operation especially at 'touch points'

  • Card payments ONLY. No cash will be accepted for the time being

  • Any returned items will be isolated for 72 hours

  • We may ask you to pack your own order to reduce contact


Please be patient if you visit. This is new to us too and we will try our very best to make your shopping experience a good one. If the shop is busy you will be asked to wait outside until someone leaves. If you have any feedback, please tell us rather than tell others.


We are continuing to offer free local delivery and are also planning some evening shopping events in store too - stand by for more information coming soon.


Something important to mention is that North Tyneside Council are planning to make changes to Park View to allow for safer social distancing whilst shoppers are in the street. This includes closing the road to normal traffic and widening the pavements and walking areas. We know that car parking isn't great anyway on Park View but please plan your journey in advance if you're coming to visit. We recommend you park at the Playhouse car park and just walk up to Park View from there which will take you 2 minutes. It isn't an ideal situation but please don't let these restrictions put you off - everyone is still here and waiting to welcome you back.


Thank you once again to everyone who has supported us during this time. It has been strange. But we can't wait to be back and seeing you in store again.



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