Important information for Wish customers

As we enter the Tier 4 situation in England, our retail shop is forced to close until at least mid-January. With this in mind we know that many Wish customers who use our store as a collection point will have some questions. We will try and answer as many as we can here.

Please note that we are only a collection point for Wish orders. We do not have access to your account or your contact details. Please contact Wish directly via the app with any detailed enquiries.

When can I collect my Wish order while your shop is closed?

Our shop is available for customer collection every Saturday from 11:00am until 2:30pm during lockdown. Please only call for your order if your Wish app is showing it as ready for collection. You will not be able to come into the shop but please knock on our door and a member of staff will scan your QR code from your Wish app and pass your order to you. Don't forget to bring your phone with you as we can't release your order until we have scanned the code from it. We may be dealing with other Wish customers, or our own customers, during this period so please bear with us if you have to wait for a short time.

I can't come to the shop on a Saturday to collect my Wish order. How can I get it?

Please email us: info@hamiedog.co.uk. We will come up with a solution so that you are able to pick up your order. Please be patient as we are trying to deal with Wish queries as well as being forced to close our own business. We will get back to you as soon as we can. The phone line into the shop is likely to not be answered whilst we are closed.

When will my order be ready for collection?

We don't know which orders are going to be ready for collection until we receive them from the courier. Even then, the orders do not show your name so until we scan your code we don't know which orders are for which customer. Please do not call to our store to pick up your Wish order unless it is showing in your app as ready for collection. We recommend that you contact Wish Customer Services via the Wish app as they have access to your details and should be able to help you with timescales. There may be a delay in us receiving your order from the courier as we will not always be at the shop to accept it.

My Wish order was showing as ready for collection but now it isn't?

Please contact Wish Customer Services via the Wish app. We can't help you with this query because we don't have access to your account.

My order is showing as refunded, why is this?

Please contact Wish Customer Services via the Wish app. We can't help you with this query because we don't have access to your account.

What happens if my order is not collected?

The Wish process is that uncollected orders are refunded (sometimes minus a fee) and the item/s are made available for other customers to buy. If your order has been refunded we are not allowed to give it to you. Please contact Wish Customer Services via the Wish app if you need to enquire further about this. We are unable to hold on to uncollected orders for longer than the time specified by Wish so please do not ask us to do so - we can't override their rules or processes.

Can someone else collect my order on my behalf?

Yes, but they must provide us with the QR code from the Wish app because we need to scan this in to identify your parcel. Neither Hamiedog Menswear or Wish can be responsible for the fulfilment of orders which are shared with third parties by you, i.e. please only share your Wish order details with someone you can trust to pass on the parcel to you.

I have a problem with my order, what should I do?

Please contact Wish Customer Services via the Wish app.

Can I return an order to Wish through your shop?

Unfortunately not, we are only a pickup point not a drop off point. You will need to contact Wish Customer Services via the Wish app.

I have a different question which isn't answered here.

Please contact Wish Customer Services via the Wish app. As already mentioned above, our store is only a pickup point. We don't see what is inside your parcel, we don't know which parcel is for which customer until we scan the code in your Wish app and we are unable to offer a delivery service for Wish orders. Basically, we have no control over any element of the process apart from the pickup of your item. Everything prior to that point is managed by Wish.

Thanks for your co-operation and understanding during what is going to be another difficult time for us all. We will try as much as we can to help you with your Wish order, but largely our hands are tied by the procedures put in place by Wish. We are required to abide by their rules in order for us to offer this service.

This page was last updated on 2 January 2021.

Free local delivery to selected postcodes

We are continuing to offer our free local delivery promotion until further notice, especially as the region is facing an uncertain future in relation to the current Covid-19 pandemic.

While we would love to see you in store, we understand completely why this might be difficult for some people and so if you buy online and live locally we can deliver to your home using social distancing methods.

Free delivery is available to the following postcode areas:

• NE25

• NE26

• NE27

• NE28

• NE29

• NE30

Delivery will be made on either a Wednesday evening (6pm to 8pm) or Sunday afternoon (4pm to 6pm).

We will be personally delivering any items using this service. Please ensure that you only choose this option if you live within the selected postcode areas and that it is safe for us to do so. We will send you a text message or email to let you know we're on the way and on arrival will ring your door bell and place the order on your step / in front of your door.

If you are not at home, we will leave the order on your doorstep. Please note that we can not claim any responsibility for items going missing after we leave so we would appreciate you only arranging free delivery if you know you (or someone else) are going to be at home to receive it.

If ordering on the same day as delivery, please note that the cut off time is 3pm (so if it is Wednesday and you place an order after 3pm, we probably won't be able to deliver on the same day after this time).

You may live outside of these postcode areas and require your order urgently. We may be able to work something out - please contact us via email (info@hamiedog.co.uk) to discuss possible options.

This is a free service which we are offering to help with the current situation. It may be withdrawn at any time. If you have any queries please don't hesitate to get in touch.

Modelling Update

Some of you will remember before lockdown was even a thing, that we had a major push to get more local lads on our modelling books and we had a fantastic response. Just before Covid-19 hit, we were about to make plans for our first modelling shoots featuring some of our applicants. In fact we managed to fit in one photoshoot before things got pretty serious out there.

We have had to place a temporary hold on our plans for the time being and have only been able to use 1 or 2 of our regular models, under very strict conditions during the photo shoots.

All shoots for the moment are temporarily suspended until we move down into a less restrictive tier. But we want to reassure you that everyone who has applied - we WILL be in contact with so please don't think you have been forgotten about, because you haven't.

Our plan is to use as many local lads as possible, of all ages, sizes, shapes and appearance. There is room for everyone. As we have said before, we all wear clothes so our photographs need to reflect that they are suitable for all.

If you haven't yet applied but fancy it, just visit our page at www.hamiedog.co.uk/models and complete the online application form.

We will keep you all updated as and when the restrictions mean that we can get back to normal. Thank you to EVERYONE who has applied so far, we are really looking forward to working with you - when we are allowed to :o)