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Lockdown is finally over and although we're not out of the woods yet, the good news is that we are allowed to open our Whitley Bay store once again - just in time for Christmas shopping! Social distancing measures will still be observed in store and for the time being our fitting room is still unavailable, but we can't wait to see you all face to face again. Don't forget to wear a face covering (we sell them if you need one) and call in! We will be monitoring footfall on a daily basis and will be starting off with a bit of late night shopping on our re-opening day of Thursday 3rd December. Here's our initial opening hours - please keep checking though because these are likely to change subject to demand. Also, we are aware that the Metro system is experiencing delays due to driver unavailability - and because this is what we use to get to the shop, there may be the odd time that we are late as a result. Sorry in advance if this happens. Opening hours for our first week: Thursday 3rd December: 10:00am to 7:00pm Friday 4th December: 10:00am to 6:00pm Saturday 5th December: 9:30am to 6:00pm Sunday 6th December: 11:00am to 4:00pm Thanks to everyone for shopping local - before, during and after the various levels of restriction we have faced this year. 2020 is certainly one to remember, but let's make Christmas extra special for everyone.

We just want to let you know about a very small change to our shop opening hours on Tuesday 27th October. For Tuesday 27th only, we will be opening from 10am until 3pm. We apologise in advance for any inconvenience caused and have done our best to share this information across all of our social networking sites too. Don't worry, there is no cause for concern and we will be back on Thursday 29th October as normal - 10am to 4pm. Remember you can always shop with us 24 hours a day at www.hamiedog.co.uk which is always open!

We've had to make some changes to our opening times in our Whitley Bay store as the country continues to battle against the Covid-19 virus. Don't worry, only Friday closing time is affected and we're just changing it by an hour so we hope this doesn't cause you too much inconvenience. So until further notice, our temporary store opening times are: Tuesday, Thursday, Friday 10:00am to 4:00pm Saturday 9:30am to 5:30pm Although we prefer all in store payments to be made via card/contactless, we are now also accepting cash again. We are continuing to monitor all UK government advice to keep everyone as safe as possible. Please wear a mask when you come in store - we will be too. If you have downloaded the NHS Covid-19 App, you can scan our QR code when you enter, which is in both windows. Our fitting room is still temporarily unavailable but if you buy something which doesn't fit you are still able to call back and exchange/refund it. Thanks to you all for your continued support. We will get through this.

It has been a long time but we are finally getting ready to re-open our Whitley Bay store after over three months of being closed due to the Covid-19 pandemic. We will be re-opening on Saturday 27 June at 10am to 4pm. Our normal store hours will resume thereafter on Tuesday but please bear in mind that there may be times when, due to public transport, we might not be there in time. We will try and update any delays via our social media pages. "Wish" orders will also resume from that date but we expect it may take some time for things to get back to normal. We have introduced several new measures in store to comply with government guidelines: Only 3 people/households in store at any one time Hand sanitiser available for use Fitting room will be temporarily closed but this will be reviewed Screen guard at the counter to protect you and our staff Regular cleaning in operation especially at 'touch points' Card payments ONLY. No cash will be accepted for the time being Any returned items will be isolated for 72 hours We may ask you to pack your own order to reduce contact Please be patient if you visit. This is new to us too and we will try our very best to make your shopping experience a good one. If the shop is busy you will be asked to wait outside until someone leaves. If you have any feedback, please tell us rather than tell others. We are continuing to offer free local delivery and are also planning some evening shopping events in store too - stand by for more information coming soon. Something important to mention is that North Tyneside Council are planning to make changes to Park View to allow for safer social distancing whilst shoppers are in the street. This includes closing the road to normal traffic and widening the pavements and walking areas. We know that car parking isn't great anyway on Park View but please plan your journey in advance if you're coming to visit. We recommend you park at the Playhouse car park and just walk up to Park View from there which will take you 2 minutes. It isn't an ideal situation but please don't let these restrictions put you off - everyone is still here and waiting to welcome you back. Thank you once again to everyone who has supported us during this time. It has been strange. But we can't wait to be back and seeing you in store again.

The UK Government has recently announced a tentative date of 15 June 2020 as the time when all non-essential retail stores can start to re-open. This of course is subject to change, depending on what happens between now and then. We are monitoring the situation on a daily basis and will be taking a cautious approach to re-opening our Whitley Bay store. As much as we miss being on the high street greatly, we need to ensure the safety of our staff and customers and so it is looking likely that we will introduce a phased opening of the shop again from early July. We hope you can understand why we are doing this, and that you will continue to support us as normal. Coming out of lockdown for a business is a very important element of re-starting the UK economy and we are going to be implementing various measures in line with official guidelines. These include social distancing, a maximum number of people in the store at any time, a temporary closure of our fitting room, hand sanitiser facilities and regular cleaning schedules within the shop. We will also need to slightly change the way that we serve you in store and this means we will only be taking card payments, as well as some other subtle differences which we will let you know of in due course. Our opening hours are going to be slightly different too, as the country gets back in the habit of shopping again. Please note that for the time being 'Wish' orders and collections will continue to be suspended - this will change and we'll of course keep you posted. This does not affect any orders placed on our own website. We will regularly post updates on our website and social media pages so please keep checking back for the latest. THANK YOU to everyone who has been shopping local via our online store. Your support has been amazing through all of this and your loyalty means a lot to us. Hopefully it won't be long before we see you all face to face (although hugs will have to wait sadly).

Thanks for bearing with us during the current situation which has changed normal life as we know it. At the present time we are unsure when our Whitley Bay store will re-open, but it definitely will when safe to do so. However we are pleased to advise that our website is back for online shopping. We have updated the site recently to ensure that the majority of our stock is listed. Stock levels are in real-time but there may be occasions when they are not 100% accurate so our apologies in advance if this happens. Our delivery options have also been updated to reflect what is happening. We are offering you a few options when it comes to delivery and these have been chosen as what we believe are the safest and most sensible methods. Postage and Delivery Royal Mail 1st Class Royal Mail 2nd Class Free local delivery to selected postcode areas on set days Please note that Royal Mail are currently NOT delivering on a weekend and you should also allow a bit longer than normal for deliveries to arrive in general. At the current time we are not able to offer free postage via Royal Mail. As an independent business, we can't absorb postage costs for the time being - times are tough and our profit margins are very low... we hope you understand. If you live locally, within the NE25 to NE30 postcode areas, we are offering free social distanced delivery to your doorstep. This will be done on either a Monday evening (6pm to 8pm), Thursday evening (6pm to 8pm) or Sunday daytime (11am to 7pm). We will be personally delivering any items using this service. Please ensure that you only choose this option if you live within the selected postcode areas and that it is safe for us to do so. We will need to leave your order on your doorstep (we will send you a message when we are on the way and will ring the door bell to let you know your delivery is there before we leave your property). If you live somewhere which has no on-street parking close by, or if it is difficult to access your property (e.g. apartment/high rise flats) please contact us in advance of placing your order. We need to make sure that our staff are protected at all times. As soon as the order has been left at your delivery address, we can no longer be responsible for it. Again, this is something which we have no control of at the moment. We are not able to offer store collections at this time. Payment Payment for all orders placed online can be made via either credit or debit card. PayPal is also available. Gift Vouchers Our own gift vouchers are still available to purchase. These can be accessed from here and we'll place a link on the home page too. To pay for your order using a gift voucher, you will need to enter the voucher code during the checkout process. Please let us know if you need assistance with this. At the current time, we are unable to accept the 'Whitley Bay Gift Vouchers' for payment on our website. We are sorry about this, but we understand that these gift vouchers are going to have their expiry dates extended to account for the current situation. Please contact Whitley Bay Chamber of Trade with any queries regarding Whitley Bay Gift Vouchers. Returns and Refunds This is a tricky one. As our physical store is closed, it is difficult for us to easily accept returns of items bought. Your rights as a consumer are protected by law and we have extended our returns period to 90 days from the date of purchase which we hope will help. We are also hoping that our Whitley Bay store will be open again within that time - please hold on to your items if you think you might need to return something. We are continually monitoring the situation. Contact us with any return queries and we will do our best to come up with a solution. "Wish" pickups Unfortunately we are still unable to participate in the Wish scheme for the time being. This is because our retail store is closed and we can't accept any delivery of orders. Wish have temporarily removed us as a pick up point until we can open again. If you have an order which you know is ready for pickup, we recommend that you contact Wish customer services via the Wish shopping app. They will be able to arrange a full refund back to your account. They may have done this already so please check your order status. As this is something which was very unexpected, it has taken Wish some time to update their procedures and it is likely that there will be severe disruption with this service for considerable time ahead. For data protection reasons all Wish deliveries to our store do not show the customer name so we don't know what items we have awaiting collection. All parcels are coded and the code is revealed to us when you are in our store with your Wish app open. So as a result of this we aren't able to check for you unfortunately. For all queries regarding Wish, please contact them directly. Thank you Thanks to everyone who has supported us during this time. Whether it is a simple like or share of our posts on social media, leaving a review on Google or sending us your artwork for our shop windows - we really appreciate it. It is hard to know what life will be like in the coming months, but we do hope that you will continue to shop local as our high streets will need you more than ever. Please continue to check in on this page as we will update it as and when things change. Stay safe and look after each other.

We are all facing a very uncertain, worrying and disruptive period over the next few months with the continual threat of COVID-19 (coronavirus) spreading across the world. It is a testing time for us all and the recommendations are changing at a very fast pace. The latest Government instructions mean that we have had to temporarily close our Whitley Bay shop for what we hope will just be a short period. Unfortunately this means that we are also having to stop all website orders with immediate effect so have removed the facility to complete any orders. WISH orders - we know a lot of you use our Whitley Bay shop to collect your Wish orders from. Clothes shops are classed as non-essential and this means that we are no longer able to travel to the store, and neither are you. If you have a WISH order please can we respectfully ask you to contact WISH Customer Services via the app to discuss what your options are. At this stage we do not know how they are dealing with this situation. These are unprecedented times. Please look after yourselves and people close to you. Check on your neighbours, the elderly and those who are in high-risk groups. We are all going to need to pull together to get through this. Scott and Maz at Hamiedog

The big day is getting closer and closer, so as there's not long to go until the guy in the red and white suit visits us, we are updating our opening hours accordingly so you have plenty of opportunities to call in and choose your festive gifts! Shopping local means so much to us and all of the other independent businesses out there. So, if you can, take advantage of the free weekend parking scheme throughout the area in all Council operated spaces. Don't forget that we're right in the middle of two Metro stations and on plenty of regular bus routes too. AND if you're an American Express card holder, check out the fab cashback offer that they are offering again this year when you spend £10. Details are here. FESTIVE OPENING HOURS* Monday 16 December - Closed Tuesday 17 December - 10:00am to 4:00pm Wednesday 18 December - Closed Thursday 19 December - 10:00am to 7:30pm Friday 20 December - 10:00am to 5:00pm Saturday 21st December - 9:00am to 6:00pm Sunday 22nd December - 11:00am to 3:00pm Monday 23rd December - 9:30am to 5:30pm Tuesday 24th December - 9:30am to 3:00pm Wednesday 25th December - Closed Thursday 26th December - Closed Friday 27th December - 10:00am to 5:00pm Saturday 28th December - 9:30am to 5:30pm Sunday 29th December - Closed Monday 30th December - Closed Tuesday 31st December - 10:00am to 2:00pm Wednesday 1st January - Closed Thursday 2nd January - 10:00am to 4:00pm Friday 3rd January - 10:00am to 5:00pm Saturday 4th January - 9:30am to 5:30pm Sunday 5th January - Closed *Please note that these times are subject to change depending on demand. Check out our social media pages for the most up to date information. Thank you to everyone who shops with us over this festive season and we wish you all a very happy Christmas.

Fancy some late night shopping to get you in the Christmas mode? We've got it covered. We're open every Thursday evening until 7:30pm from 21st November all the way up to Christmas so you have plenty of time to call in outside of our normal hours to snap up some presents. We have a stack of new gear in our brand new shop and loads of stocking fillers which the man in your life is going to love. Keep an eye on our social media pages too as we may extend our closing time on Thursdays even later if the demand is there, we're here for you so please come and see us this Christmas.

We're pleased to be able to confirm that our brand new store will open at 85 Park View, Whitley Bay, on Saturday 16 November from 9:30am. Our current store at 77 Park View will close for the final time at 5:00pm on Friday 15 November. This is a really exciting time for us and we hope that you might be able to make on the 16th not only to check out our new home but to also celebrate 3 years of being open on the wonderful Park View. We hope you like what we have planned for the future - new stock, new suppliers and a lot more scope for development! Thanks for everyone's support so far :)

After a wonderful 3 years at 77 Park View in Whitley Bay, we're getting ready for a move to new premises. Don't worry though, we aren't going far and it is business as usual until our new shop is ready to trade. Our new shop is just a few doors up the street at number 85 Park View (literally a few meters away) so there's no chance of you missing our future new home. Regular shoppers on Park View will remember our new unit as 'Shutterspeed' who closed last year for retirement. We are going to soon bring you an expanded range of clothing from north-east designers and we already have some brand new pieces which will be available when the new shop opens. It's a really exciting time and although a big risk to expand we know that you will all continue to support us as you have over the last few years since day one. We'd like to thank every single one of you who has shopped with us, liked or shared our social media posts and supported our business. The high street is not dead, it is just changing. Don't forget to keep shopping local, it really does make a difference. More details on the way soon, in the meantime our apologies in advance for any disruption in our current store while we make our preparations. We hope you like what we have planned.

We're giving you the chance to win £20 worth of Whitley Bay Gift Vouchers during the remainder of October 2019. All you need to do is make any purchase in store or online this month and you'll be given five raffle tickets which will be entered into our prize draw! Whitley Bay Gift Vouchers are available to buy in store too and they're the perfect way of giving a present and keeping the money you've spent flowing through the town. They're accepted by a growing number of businesses and a fab incentive supported by the Whitley Bay Chamber of Trade. So all you need to do is call in, make a purchase and keep your fingers crossed! If you'd like to find out more on the voucher scheme just visit the official Facebook page.